EVERYTHING YOU NEED TO KNOW
Your Questions, Answered
These are the answers our community asks for most.
If your question isn't here, that's okay, reach out anytime.
We're committed to making sure you have everything you need to feel secure and informed.
We take seriously
Each piece is made with care and customized just for you.
We’ll always keep you updated, and trust us — it’s worth the wait. ✨
We start crafting your piece quickly after your order, but if you reach us within 2 hours, we’ll do our best to adjust.
If it’s too late, don’t worry — we offer special discounts on re-orders when it’s a size or personalization change mistake.
Yes, and they’ll usually ship together.
Note that sometimes, items may arrive separately depending on the order.
But no worry, you'll get everything safely as promised.
Of course. As a thank you for your trust and to support our eco-conscious approach, enjoy free shipping with orders over $69 USD
Indeed. A tracking number will be provided to you via email upon shipment of your order.
No struggles, just a reliable shipping for your peace of mind
Don’t worry — in the rare case this happens, we’ll send you a replacement at no extra cost.
You’ll never be left without your product.
We've got you covered
If there’s a mistake on our side (wrong size sent, misprint, defect), we’ll replace it or refund you in full at no cost to you.
We completely understand — it happens! While we can’t resell your item, we’ll offer you an exclusive discount on a new order so you still get exactly what you want.
This way, we stay true to our eco-responsible promise of avoiding waste. 🌱
No stress — just send us a quick photo through our return portal, and we’ll send a replacement or issue a full refund.
Your happiness is our priority.
Not if it’s our mistake. For “change of mind” cases, since the item is unique to you, return shipping isn’t necessary — we’ll just help you reorder with a discount.
We’ll always look for the best solution together — whether it’s a replacement, a re-order discount, or another fair option.
Your happiness is our promise.
Contact us immediately! We'll track it down with the carrier and make it right—whether that's a replacement or refund.
Our friendly chatbot is available 24/7 to help you instantly!
Need to speak with a human? Just ask to connect with our team—we're here Monday-Friday, 7am-10pm.
Messages sent outside business hours will be answered first thing the next business day. You're always in good hands! 💛
Maybe! Send us your idea and we'll let you know if we can make it happen.
We love creative challenges and bringing unique visions to life! 💡
Check your spam folder first!
If you still don't see our reply after 48 hours, send us another message—sometimes emails get lost in the digital world.
We're here for you! Email us at and we'll respond within 24 hours. We love hearing from you! 💛
Learn more information on our Contact Page
Absolutely! We're happy to answer any questions about customization, sizing, materials, or anything else.
Just reach out before you order! 😊
We'd be so grateful! You can leave a review on our product pages or share your experience on social media and tag us.
Your feedback helps us grow
We'd love to! If you're unsure about fonts, colors, or layout, send us your ideas
We'll guide you to create something perfect. We're here to make your vision come to life! 🎨
Sustainable T-Shirts
